Terms & Conditions

Service Providers

last update: 10 de Abril de 2019
version 0.0.2

PLURALO is an online platform, managed by Capitães da Areia, Lda., NIPC 514256826, with registered headquarters at Passeio dos Oceanos - Quinta da Orada, Lote 3, Loja 24 8200-394 Albufeira, Portugal and registration number NIPC 514256826 (hereinafter “PLURALO”), that optimizes the partnership/commercial relationship between Service Providers, Agent Resellers, Locals and Consumers for the promotion and sale of tourist activities.

As used in these Terms and Conditions, "we" and "us" means PLURALO, and “you”, “user” and "Service Provider" means the applicant (if registering as an individual), or the business employing the applicant (if registering as a business).


Access to the program “PLURALO SERVICE PROVIDERS” is limited to companies and/or natural persons who have a business activity providing products and services related to tourist activities to end users (Customers).

1 - Your relationship with PLURALO

Your use of PLURALO products, software, services and web sites (referred to collectively as the “Services” in this document and excluding any services provided to you by PLURALO under a separate written agreement) is subject to the terms of a legal agreement between you and PLURALO. This document explains how the agreement is made up, and sets out some of the terms of that agreement.

Unless otherwise agreed in writing with PLURALO, your agreement with PLURALO will always include, at a minimum, the terms and conditions set out in this document. Your agreement with PLURALO will also include the terms of any Legal Notices applicable to the Services, in addition to these Terms and Conditions. All of these form a legally binding agreement between you and PLURALO in relation to your use of the Services. It is important that you take the time to read them carefully.

2 - Acceptance of the Terms

By using PLURALO, you accept these Terms and Conditions, including the additional and specific information that may be available, as well as other policies applicable to the Services. The policies or legal notices applicable are an integral part of the Terms and Conditions and cannot be divided (hereinafter referred to as “Terms and Conditions” or the “Agreement”).

If you do not accept the Terms and Conditions, you will not be able to use the Services.

When agreeing with these Terms and Conditions, the user declares that, by accessing PLURALO Services, has the legal age and/or legal capacity to, according to the Law, provide consent and be contractually bound in the execution and provision of the Services.

The violation of the previous paragraph means the immediate termination of this Agreement, without prejudice to any compensation that PLURALO may claim for potential damages or losses that may have occurred as a result of false declarations.

PLURALO has the right to refuse the supply of any Services to any person, for any reason, at any moment.

3 - Services


PLURALO is a platform that optimizes the partnership/commercial relationship between Service Providers, Agent Resellers, Locals and Consumers for the promotion and sale of tourist activities provided by the Service Providers.

PLURALO will provide to the Service Provider an operational tool which allows you to:

• create a Service Provider Account where all the products and/or services you provide are listed and described;

• manage your daily operations and availability of your products and/or services;

• view and configure all the settings and parameters that affect each reservation;

• connect with Agent Resellers and Locals for the promotion of your products and/or services;

• receive bookings and reservations made by Customers by using a recommendation link shared by Locals;

• configure and manage the relationship with Agent Resellers (including the Agent Reseller commission rate, payment protocol, the number of sales done by the Agent Reseller, and the possibility for the Agent Reseller to do direct reservations);

• control, through a statistic tool: Monthly Sales; Average Sales per Agent Reseller; occupancy rate of the services provided; and, other relevant data for the management of your business.


PLURALO also provides you an additional tool (the “Booking Widget”) which allows any Agent Reseller or Customer to make a reservation and pay directly to you the services you will provide.

The booking information is immediately communicated to your platform when successfully completed.

The Booking Widget allows you to:

• Request data details about the Customer when the booking is being reserved;

• Request billing details;

• Issue a copy of the electronic ticket to the Customer’s e-mail;

• When booked by an Agent Reseller, the tool communicates with your platform, so that you may manage the bookings and availabilities.

• Request credit card details.

Payments are processed by the Stripe Platform. In order to have this service available in your platforms, you shall create a Stripe user Account and agree with the respective terms and conditions. The credit card details are not registered in PLURALO database.

PLURALO has the right to limit the provision of its Services, in particular at a geographical or agent level. The mentioned right will be exercised on a case-by-case basis and this limitation will be communicated in its proper place.

PLURALO may limit the Services offered, namely due to logistical or legal restrictions.

PLURALO has the right to discontinue any Service at any time. PLURALO may refuse, limit or cancel ay service, always seeking to inform you to your e-mail address or to the telephone provided at the time of registration.

4 - Prices

The Service Provider is responsible for defining the prices applicable to each of the activities/products included in its Portfolio, including the price of additional services related with them (travels, insurances, rental of equipment, etc.). All prices defined by the Service Provider shall be inclusive of all applicable taxes.

The use of PLURALO is free. Notwithstanding, PLURALO may decide to charge a subscription fee or any other type of payment for the use of the platform in the future.

5 - Sales Commissions>

When a booking or reservation is made by an Agent Reseller or directly by a Customer using the Booking Widget, PLURALO does not process payments between the parties involved in the commercial operation itself (Service Provider, Agent Reseller and Customer), it only provides the technological support for this purpose. For such reason, the Service Provider and the Agent Reseller shall enter into a protocol defining the commission rates and payment methods applicable.

In cases where a Customer makes a booking or reservation by using a recommendation link shared by Locals, PLURALO will process the payment of such commercial operation. Upon successfully receiving payment from Customer, PLURALO will retain a percentage of the price paid by the Customer as a margin, which will be split between PLURALO and the Local, if applicable. The margin to be retained by PLURALO will correspond to the highest sales commission rate adopted by the Service Provider in its relationships with Agent Resellers, unless PLURALO and the Service Provider agree otherwise.

6 - Payments

The Service Supplier Account will have a transaction history where you can consult all bookings or reservations in relation to which PLURALO has processed payments which includes the following information: the price paid by the Customer, the margins rate retained by PLURALO, the amount to be paid to the Service Provider per booking or reservation.

In order to receive the amount due to you, you shall issue an invoice to PLURALO respecting to the transactions processed by PLURALO. Please note that the invoices shall only refer to bookings or reservations which have been confirmed and enjoyed by Customers; the invoice shall not be issued until at least 48 hours after the Customer has enjoyed the activity booked.

If PLURALO receives any request for cancellation (in accordance with your cancellation policies) of refund (e.g. fraudulent use of the Customer credit card or other external factors which are not under PLURALO control), PLURALO will refund the Customer and you will not be entitled to receive any payment arising from such booking.

Payment of invoices will be processed between the 15th and 30th day of each month. In order to guarantee that your payment is going to be processed in a certain month, you shall ensure that you have provided PLURALO with a valid invoice.

You are solely responsible to pay and remit all taxes related with the payments you may receive and you acknowledge and agree that PLURALO has no liability for any breach of tax legislation in which you may incur.

PLURALO reserves the right to offset the amounts to be paid to you in cases where there are outstanding amounts, including any compensations due for breach of your obligations as provided in this Agreement, to be paid to PLURALO.

7 - Obligations of the Service Provider

By creating and maintaining a Service Provider Account, you undertake to comply with the following obligations:

• You are solely responsible for the accuracy and correctness of the data provided, namely for billing purposes, and you have to keep it up to date.

• You are responsible for all the content inserted in the Account, as well as all the activity that takes place in it.

• You are solely responsible for the place and equipment used in the services provided by you and promoted/booked through PLURALO;

• You are solely responsible for all occurrences, accidents or any other events which occur during the provision of the services provided by you and promoted/booked through PLURALO.

• You will not use PLURALO or the services associated with it for any illegal means any unlawful and/or unlawful purposes, fraudulent or unauthorized.

• If you choose, in your Account, to apply to the services made available through PLURALO the option to manually confirm the reservations of your activities, you undertake to make available the status of the reservation at least 24 (twenty-four) hours before the date and time of the activity reserved. If you fail to comply with this obligation, PLURALO will be entitled to refund Customers.

8 - Creating a Service Provider Acccount

Service Providers who intend to use the Services, must register by creating an account (the “Account”) and completing the online registration process available at

For the account creation the following data will be requested:

• Identification (Name, Company Name, Brand, Country, Address, VAT number, IBAN, professional position of the individual that completes the registry);

• E-mail;

• Password;

• Professional Profile;

• Services Provided;

• Access URL to the online page;

• Telephone;

• Company Size (Defined by the number of employees);

• Country;

• Time zone;

• Currency;

• Sale channels type

• Picture/Logo;

• Description of the company and services provided.

Please note that if the registration is done by a representative of the user, PLURALO may request a document proving the necessary authority, and the user has to provide such proof as soon as possible.

PLURALO does not validate the correctness and accuracy of the data provided. You are responsible for the veracity, completeness and lawfulness of the data provided, as well as for updating such data. You accept and acknowledge that PLURALO is not responsible for the accuracy and integrity of the information provided by you on the platform, which may be inaccurate, incomplete or outdated.

9 - Access to the Account and cancellation

You can access your Account by logging in with e-mail and password registered for the creation of the Account.

PLURALO cannot access your password, being the user the only responsible for the protection and good use of the password, changing it regularly.

PLURALO does not have any responsibility for the improper use or loss of the password. In case of loss or forgetfulness of any access data to the account, you may request the setting of a new password.

You accept that the login data to your Account can only be used by the authorized persons, and that it shall not be shared with several people.

You undertake to comply with good practices regarding the security of your Account, by changing the password regularly and avoiding connections through networks open to the public.

PLURALO grants the account security within the expected and adequate security measures, having no liability other than that expressly provided for in Clause 14 of these Terms and Conditions.

You can cancel your Account through the specific tool in the user area. If you cancel the Account, it will no longer be visible in PLURALO and you will lose all the registered data.

10 - Publicity

You accept that some of the Services made available by PLURALO may be supported by advertising revenue, and therefore advertisements and promotions may be displayed.

The form, mode and scope of the advertising subject to change without specific notice.

You also accept, acknowledge and authorize that your profile may be shared and used for the promotional purposes of PLURALO, renouncing any compensation for such use.

11 - Disclaimer of Warranties and Limitation of Liability

The user agrees that PLURALO has no responsibility, direct or indirect, for the use that the user makes of the Services, being the sole and exclusive responsibility of the use of it.

PLURALO provides the Services “as it is” for its use, and no representation, warranty or condition of any kind, expressed or implied, including implied warranties as to the conditions of merchantability, commercial quality, suitability for a specific purpose, durability, title and a non-infringement of rights.

The user accepts that in no case will PLURALO, its corporate bodies, employees, partners, agents, and service providers be liable for any direct, indirect, incidental, punitive or any other damages, losses, claims or damages, including, without limitation loss of profits, loss of revenue, loss of data, replacement costs, or any similar damages, whether based on contract, unlawful act with or without intent, arising out of or related to the use of PLURALO Services, including but not limited to any errors or omissions in any content posted, transmitted, or otherwise made available through the platform.

PLURALO’s liability shall be limited to the annual amount paid to PLURALO as margins during such period.

12 - Intellectial Property

The Service Provider acknowledges that the property and title for all the rights of intellectual property, including the rights for the software, codes, copyrights, trademarks and commercial secrets, are and shall remain the property of PLURALO.

In the same way for the work flow processes, user interface, designs, know-how and other technologies provided by PLURALO as part of the Services, as well as all the rights, titles and interests related to them, including all associated intellectual property rights, are PLURALO’s property.

The Terms and Conditions do not give you any kind of right to use any brand or logo belonging to PLURALO.

PLURALO grants, within the reasonable knowledge that it has, that it will not violate the intellectual property rights of third parties.

All the rights not expressly provided for and listed in this Clause are reserved to PLURALO, and cannot be interpreted in any other way at any time, and, in case of doubt, shall always be interpreted as meaning that the use, in case of doubt, is expressly prohibited by PLURALO.

The following actions are expressly prohibited to the User:

• Copy, translate, disassemble decompile, attempt to reverse-engineer or otherwise create the source code and/or objects or tools included in the Services;

• Removal of any kind of confidentiality or property warning;

• Sell, resell, redistribute, sublicense or rent the platform, unless an agreement with PLURALO says the opposite;

• Use the Services to store or transmit illegal material;

• Use the Services to store or transmit material that violates third-parties’ rights;

• Interfere with or disrupt the integrity or performance of the Services;

• Seek unauthorized access to the Services and/or PLURALO computer systems;

• Decompile, disassemble or reverse engineer the Services;

• Seek to obtain the source code, modify, decrypt, or create derivative works of the platform or any services provided under this Agreement;

• Access or use the platform to build a competing product and/or service, or copy any feature or graphic for competing purposes.

If you breach any of the provisions above, in addition to the right of PLURALO to immediately terminate this Agreement, you agree to indemnify PLURALO in an amount not lower than € 250,000.00 (two hundred and fifty thousand euros), without such amount precluding the right to request additional compensation in court for damages, such as compensation paid to third-parties and expenses with courts and forensic representation.

13 - Personal Information and Privacy Policy

The processing of personal information within the scope of data protection is governed by PLURALO Privacy Policy, which is available here and that should be consulted for this purpose.

You commit not to use software tools to collect information of a personal nature, such as robots, crawlers or other automatic mechanisms.

14 - Security

The user is responsible for buying, maintaining and pay the hardware/software licenses needed to have access to the Services. PLURALO will take the necessary technological measures for the effective protection of computer systems and hardware, namely, virus, worms, Trojan horses, spywares and other type of harmful software.

If PLURALO fraudulently fails to perform this obligation, it will be liable for any damages that the user may suffer, subject to limitations set in Clause 11.

The user must use the Services according to the instructions from PLURALO and must respect the Terms and Conditions, committing to implement the appropriate security measures for the protection of the systems and services.

In case of any security breach, regardless whether the security and integrity of the data and systems of either party is concerned or not, the party that has knowledge, shall inform the other party of the situation immediately.

In the event of suspicion that the security breach tried to erase, change, destroy, damage, suppress or turn non-usable or non-accessible programs or computer data, obstruct, prevent, interrupt or disturb the operation of the computer system by introducing, transmitting, deteriorating, damaging, altering, erasing, preventing access or suppressing programs or other computer data or any other form of interference in a computer system or attempting to illegally access/intercept systems, the affected party must do the respective complaint with the competent authorities.

The failure to comply with the obligations identified in this Clause leads to the immediate termination of the Agreement.

15 - Tools and Third Parties Connections

The Services may provide access to third-party tools which the user may freely choose to use.

PLURALO will not monitor or have any control over such third-party tools. The owners of such tools are the only responsible for all the use, monitoring and/or control that occurs in them.

The user acknowledges that, under the terms of the previous paragraph, acceptance and access to such tools is provided “as it is” and “as available”, without any warranties, representations or conditions of any kind, and PLURALO shall be exempt from all liabilities arising out of or relating to the use of the optional third-party tools, and consequently any and all uses are made at the user’s risk.

If any content or services available in the Services include links to third-party services, the user acknowledge that PLURALO is not, and cannot be held liable since it cannot examine and evaluate all content or accuracy of links not provided by PLURALO, thus not having any obligation or liability derived from any situations or occurrences.

The user acknowledges that PLURALO is not responsible for any damages or losses related to the purchase or use of services or any other transactions made in third-party sites, and it is the user’s responsibility to use these sites carefully, particularly by carefully reading of the policies and conditions therein, and consequently any and all claims or questions relating to these sites should be forwarded to such third parties.

16 - Support and Maintenance Services

PLURALO will ensure the updating and technical support for the use of the Services.

PLURALO ensures that the Services will be up to date, and these updates will result from the maintenance services automatically provided by PLURALO in accordance with the schedule established for the Services evolution.

By providing the Services to the Service Provider, PLURALO undertakes to support the following specific functionalities:

• The inventory area where resource data, pickup routes, services are collected, and the products are configured and scheduled;

• Integration with Primavera billing system, in order to communicate the data for issuing invoices and credit notes;

• Edit events and notify by e-mail the Customer who provided the e-mail in the reservation about changes to the event;

• Make reservations, collecting personal data of the Customer (such as name, e-mail, telephone, country and place of accommodation);

• Children’s age, when children tickets are reserved;

• Place notes in the booking, add extras services, mark location and pickup time (for internal information), consult the details of a booking with customer details, pickup, extra services, Agent Reseller commissions and check-ins and no-shows;

• Adding receipts and exits of payments.

• Cancel and rebook bookings;

• When bookings are made by the Agent Reseller they will be available on both the Service Provider platform and on the Agent Reseller platform.

• General reports on statistical data on total sales, occupancy rates, commissions per Agent Reseller or group of Agent Resellers.

• Create Agent Reseller accounts, enter an Agent Reseller’s billing and company data, and see commissions and deposit rules.

PLURALO ensures to the user a technical service by e-mail, in order to provide support and answer requests for clarification regarding the function of the Services. A chat support service is also available, running on business days, from 9:00AM to 1:00PM and from 2:00PM to 6:00PM.

PLURALO will employ its best efforts for a continuous availability to the Services, but cannot guarantee that it will occur, which the user accepts, waiving at any compensation due to the absence of availability.

The user accepts and acknowledges that performance and availability issues may occur as a cause and/or origin:

• Internet congestion, slowdown or general unavailability;

• Unavailability of generic internet services (DNS servers) due to external attacks;

• Major force events (unpredictable and unavoidable event, unrelated to the control of the parties, which prevents, totally or partially, permanently or temporarily, from achieving their objectives and fulfilling their obligations on the contractual dates and deadlines such as state of war, declared or not, rebellions or riots, natural disasters such as fires, floods or earthquakes and communications cuts);

• Actions or omissions of the user or third-parties which are not under control of PLURALO;

• As a result of the computer system of the user or third-parties;

• The maintenance of the Services programmed by PLURALO, as well as updates that may occur.

17 - Termination

Both Parties may terminate the Agreement immediately, upon writing a notice to the other party.

PLURALO will consider that the user has terminated the Agreement when there is no use of the Services for a period of 12 (twelve) consecutive months.

PLURALO can terminate the Agreement without any prior notice if the user:

• Commits a violation to this Agreement;

• Fails to comply with any obligation that may prevent or materially affect this Agreement;

• Violate any intellectual property rights from PLURALO.

The immediate termination of the Agreement implies that the associated Account is cancelled and consequently the access is denied.

18 - Integral Agreement

The Terms and Conditions, including other applicable policies or legal notices, constitute the entire agreement between you and PLURALO with respect to the use of the Services.

The entry into force of new policies after the date of the Terms and Conditions, will result in the amendment of the Terms and Conditions through their integration.

In case of contradiction or non-conformity between documents that integrate the Terms and Conditions, these prevail over the policies.

LURALO can, at any moment, update, modify or replace any part of the Terms and Conditions by publishing those changes in an accessible channel for the user, PLURALO can notify the user of the occurrence of changes but is not responsible if the user don’t verify them.

The user acknowledges that the continued use and access to the Services after any updates, modifications or substitutions to the Terms and Conditions, constitutes acceptance and agreement with such updates, modifications or substitutions.

19 - Communications

By accepting the Terms and Conditions, you accept that the notifications that are made by PLURALO within the scope of the Services are made electronically to the e-mail address indicated by you in the Account.

You may contact PLURALO through the email

20 - Severability 

If any provision of the Terms and Conditions is declared unlawful, void or ineffective, such provision shall be replaced, in whole or in part, by another that is valid, so as to best reflect the terms of the Clause in question.

The user agrees to guarantee PLURALO’s position, and defend it, as well as its social bodies, employees, partners, agents, and service providers, from any claim or demand made by any third party due to or arising out their violation of the Terms and Conditions, as well as the violation of any laws or third-party rights.

The failure to require, at any time, user’s compliance with any of its contractual obligations, does not imply a waiver of any rights, nor does it constitute the acquisition of a right by the user.

21 - Jurisdiction

The Terms and Conditions are governed by the Portuguese Law.

For the resolution of any litigation arising from the Terms and Conditions, if not settled by agreement, exclusive jurisdiction is assigned to the District Court of Albufeira, expressly renouncing to any other, unless it overlaps by the virtue of law.

The user declares that he has read and understood the Terms and Conditions, as well as the Policies associated with it and the specific conditions, and that he had the opportunity to seek legal advice before accepting it. User further acknowledge that this Agreement is the complete and exclusive agreement between the user and PLURALO and that any prior proposal or agreement is derogated with the acceptance of the Terms and Conditions.